December 2008

■ REVIEW: Pressing the Right Buttons
Importance of people skills recognised

Author Allison Mooney believes that even though we live in a wired world, having people skills is an absolute requirement for business success. This is the premise of her book Pressing the Right Buttons. I’m inclined to agree with her. During the past few months I’ve had a range of customer service issues with some

■ REVIEW: Pressing the Right Buttons
Importance of people skills recognised
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